In today's world, information technology drives business growth and strategic management. Access to timely information and the right tools, allows your management team to improve the bottom line. IT outsourcing is here now and can help you concentrate on running restaurants.
Speed – A key component to the quick service industry. QuikServe Solutions provides a user-friendly point-of-sale system that streamlines the ordering process and improves customer service. Bottom line: you will see an increase in productivity. More >>
Item Management – QuikServe´s databuilding and invenory-item maitenance services save you time! Your Account Manager and other staff members take care of the work for you, adding in new buttons to the Point-of-Sale system when necessary as well as adding and removing inventory items to the QuikStation. QuikServe takes care of all of the details of maintaining a current and accurate inventory list.
Real-Time Reporting – These reports allows the manager to easily see where their sales and labor are at any point during the day. He/she is able to make the right decisions to effectively and efficiently run their restaurant using the information on all the Point-of-Sale and QuikStation reports that are available throughout their shift in real-time.
Integrated Credit Card Processing – If customers choose this option, they enjoy the benefits of having a credit card device that is integrated with their POS system. The automatic communication between the credit card device and the Point-of-Sale system saves a step in the card authorization process, saving you and your customers time.
Point-of-Sale Touch Screen Technology – The touch screen is easy to navigate and facilitates faster cashiering. The result: lower ticket times and faster speed of service!
Synchronization – Data used in our Corporate Reporting is kept current thanks to selected data points from the Back-of-House software that are updated in the database with each nightly transfer. Any changes that are made within the allowed parameters and date ranges automatically flow through to QuikServe, reflecting the most current and accurate information within the reports. Changes do not have to be communicated and manually entered.
Human Error Eliminated – The level of integration between the Point-of-Sale system and the QuikStation Back-of-House software allows the reporting to be almost entirely comprised of automatically populated information. Human error is eliminated because the manager does not manually enter information that appears on the reports.
Results – QuikServe's service and products give you every tool necessary to run your business effectively. Whether it´s through our Advance Depot Replacement, various reports, technical support and easy-use hardware and software, among others, you see controlled costs and increased profits. More >>
Business Intelligence – Quikserve Solutions´ Corporate Reporting provides the accurate, timely and concise business intelligence information needed to make decisions and drive profits. Members of your team are kept informed in real-time. Our customers can receive the information in standard formats or in customizable design layouts of YOUR reports with YOUR personal preferences through YOUR Account Manager!
Reporting – QuikServe Customers can tailor reports to their exact specifications, allowing them to see the items and categories they care about most in their restaurants. The Excel-based format provides easy navigation and doesn´t appear overwhelming to the user. QuikServe also offers payroll reporting, ADP PayForce integration, accounting software (i.e. MAS90) format reports, electronic invoice data files, ACH reporting and others.
Fact-Based Decisions – Customers have accurate and complete data at their fingertips at all times, allowing them to make important profit-producing decisions for their business.
Scenarios – Your QuikServe Solutions Account Manager, along with Technical Support, are happy to assist with any of your needs. Below are just a few scenarios you may come across in restaurant management and how our services, products and people can help you along the way. More >>
A customer is facing a labor audit from either the State or Federal Labor Departments.
QuikServe is able to provide restaurants with Time Punch Reports which in turn, are given to the auditor as record of hours worked for each employee. These reports can be generated for any date range within the time span that QuikServe has collected data for their organization. The reports can be provided within one day´s notice.
A customer is facing a lawsuit from a current or previous employee and needs a record of the hours worked in a within a certain date range for that particular person.
QuikServe can provide this or other time punch information in order for the customer to refute claims. These claims can include mandated break procedures not being followed or a minor employee worked outside of the timeframe allowed by child labor laws. We are able to provide time punch records for a specific employee by request from the Account Manager within a three hour notice.
A QSPOS customer has concerns of potential theft and wants to check their records for any issues.
The E-Audit program allows a customer to access POS data and filter it in order to see all tickets created within a certain day and at a certain location. The program then filters them by a specific cashier, specific menu item, and any ticket with a refund, void, cancelled item, etc. You are also able to filter the audit by order destinations, method of payment, drawer number, and orders processed with a coupon or discount.
For example, a customer may view all tickets created by a certain cashier and find out that he/she is creating an unusual amount of tickets where all items have been cancelled except one low cost item. This would alert them to a possible misuse of the POS item-cancel function. The consolidated reports give an item cancel total for the day and the E-Audit program would allow them to research this amount down to the ticket level.
A customer is required to accommodate new minimum wage laws.
QuikServe is able to coordinate the wage change with a customer´s restaurants by creating a report that highlights which employees are assigned a pay rate below a certain amount. We can also provide hours-worked data in a specific date range in case the wage change occurs in the middle of a pay period. This saves a customer´s payroll department from having to calculate different rates on different days within the same pay period.
A new-hire employee is closing for the first time and is unsure of the proper QSPOS procedures.
Whenever an employee hits a roadblock while using the POS system, our Technical Support Team is just a phone call away. A Helpdesk employee will be available and able to answer those questions, 24 hours a day and 365 days a year.
A restaurant´s QSPOS system goes down or experiences technical issues in the middle of a lunch rush.
QuikServe´s Technical Support Team always strives to operate a “first call resolution” policy with our customers. Regardless if it´s during a restaurant´s rush hour or in the middle of the night, a Helpdesk representative will remain on the line with a customer until they are 100% fully operational and satisfied.
A piece or certain pieces of equipment cease in functionality.
To avoid downtime, customers can enroll in the Advance Depot Replacement plan. This service allows the customer to receive a working piece of hardware from QuikServe without having to wait for the broken equipment to be returned to the warehouse, repaired and then shipped back to the restaurant. Once a customer obtains the functioning hardware, our 24-hours Technical Support Team assists restaurant personnel with proper installation.
A customer forgets to enter a deposit amount in their day-end report.
With QuikServe´s reporting services, there are measures and guidelines in place to ensure accurate data is gathered every day. Whether it´s a deposit or an inventory amount that is forgotten, we have the tools to flag any problems in the data before it is sent out to the company.
A customer is adding a new promotional or menu item and is unsure of the costs.
We can provide the food and paper costs which can be used to help determine the retail price. Likewise, when considering raising menu prices, by providing the cost by PLU and Sales Mix history, we can show how the adjusted prices will affect the gross profit. The Sales Mix data which we store can be used in the future by companies to determine the success of a promotion.
A multi-unit operator is away from their restaurants and is unable to view their report data.
A PDA Report, which can be viewed from a cell phone or handheld mobile device, is a great tool to keep informed. This consolidated report provides the sales, the percentage increase or decrease as compared to last year, the labor percent and the cash over and short for the day by restaurant.
A multi-unit operator wants to monitor the results from one restaurant compared to other units within the company.
QuikServe provides a Key Performance Indicator report that not only monitors these results but also those of same-concept restaurants participating in the data pool. A couple examples of key indicators are Average Daily Sale, Ticket Counts, and the Average Check as compared to last year for a given date range.
An owner/operator wants to see what discounts are being done at their various restaurants.
Both quantities and dollar amounts of discounts are recorded each day in a void analysis report. It provides the user information ranging from Employee & Manager Meals, Senior Discounts, Open Coupons and Canceled Items & Orders to Partial & Full Ticket Voids & Refunds.