support SOLUTIONS
Maximizing the
benefits
We might be known widely for our software, but we don’t stop there. We offer several other services to our QSR partners to provide them with a one-stop-shop for all their business needs.
24/7 Help Desk
We expect the unexpected.
Our experts are available 24/7 and 365 days a year. We don’t outsource our help desk, so you know you are speaking directly to people who are working from our Omaha, Nebraska office. With our team you can expect Midwest manners mixed with Silicon Valley knowledge. We take pride in our employees who will work diligently and efficiently to solve whatever issue you are experiencing.
Repair & Installation
Fast, reliable and friendly services
Our installation and repair pros are the best in the market. Whether you need your equipment up and running before a grand opening or maybe you just have a some outdated items that need to be replaced or fixed, our expert team will step in to help you out. We handle all kinds of installments for our customers ranging from indoor POS terminals to outdoor digital menu boards. In addition we offer our on-site repair and advanced depot program for the moments in life when the unplanned happens, we got your back.
Managed Network & Security
Don’t let digital information become a major liability.
Digital information is a necessary asset for your company, but without the proper security, it can be a major liability, too. Central Retail Solutions Security is designed to protect your critical company data, comply with industry standards and restore your peace of mind. If your business accepts, stores, or transmits card data, PCI DSS (Payment Card Industry Data Security Standards)compliance certification is required by all major credit card brands. Our system security packages include the essential services for ensuring compliance as well as advising on, setting up, and monitoring a personal security package that will safeguard your computers and data from external threats.
Managed SonicWALL Firewall
A managed Unified Threat Firewall including complete intrusion prevention with real time threat monitoring, detection, and reporting.
Firewall Data Loss Prevention
Intrusion detection system identifies intrusion attempts by outsiders as well as guards against insider attacks.
Anti-Virus/Anti Malware
Protect your hardware investments with comprehensive real-time blocking of threats, including zero-day attacks
Windows Update Service
Ensure all patches and updates for Microsoft are current on all computers
Support & Monitoring Services
Support & Monitoring Services
Wireless Hotspot Configuration & Maintenance
Provide your customers a reliable and safe wireless hotspot with complete assurance that your business’s sensitive data is completely secure.
Remote Access
Control and monitor who accesses your computers remotely, includes two-factor authentication required for PCI Compliance
Quarterly PCI Vulnerability Scans
Through 403Labs, scanning of computers for potential security vulnerabilities that need to be corrected. This is required for PCI Compliance.
Self-Assessment Questionnaire (SAQ) Completion Portal
Online wizard through Sikich that steps you through completion of the required SAQ with individual guidance with a training support person provided as necessary.
Payroll & Accounting
Crunching the numbers and taking care of the details.
While you focus on creating and delivering the exceptional experience for your customers, our nationally respected accounting team will be on hand to crunch the numbers and take care of the details. We get it, accounting isn’t everyone’s cup of tea. That’s why we bring in the top dogs to do it for you and take that stress off your plate. Regardless of the type of operation you run, you can utilize our payroll and accounting support as a standalone service – or roll it into a more comprehensive back-office solution.